Welcome to Florist Holland Park. These Terms & Conditions ("Terms") govern the use of our website and apply to all online flower delivery orders placed by customers in Holland Park and the surrounding areas. By purchasing with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. Please review them carefully before placing an order.
Our online flower delivery service is designed to offer a seamless experience for customers in Holland Park and the neighbouring districts. The order process consists of the following steps:
Orders placed for same-day delivery in Holland Park and surrounding areas must be received by our stated cut-off time, which is published on our website.
Florist Holland Park makes every effort to ensure all products featured on our website are available for delivery. However, as fresh flowers are seasonal and our stock varies daily, certain flowers, foliage, or containers may not always be available.
If a particular product or flower is unavailable, we reserve the right to substitute it with an item of equal or greater value and maintain the style, theme, and colour scheme of the arrangement as closely as possible. Where possible, we will notify you of any substantial changes prior to dispatch.
Florist Holland Park delivers to addresses in Holland Park and surrounding areas. By placing an order, you agree that it is your responsibility to ensure the recipient will be available at the specified address on the chosen delivery date.
Whilst we endeavour to deliver on your preferred date, delivery times cannot be guaranteed. We aim to deliver within our stated hours, but delays may occur due to circumstances beyond our control, including but not limited to adverse weather, traffic congestion, or incorrect delivery information.
If no one is available to receive the delivery, our courier may leave the flowers in a safe place or with a neighbour, or attempt a redelivery at a later time. Proof of delivery is available upon request.
All prices for products and delivery services are listed on our website in Pounds Sterling (GBP) and include applicable VAT where stated. Payment must be made in full at the time of ordering.
We accept the following payment methods: major credit and debit cards and, where specified, other electronic payment solutions. Payments are processed through a secure gateway to ensure the safety of your financial information.
Your order will not be processed or dispatched until payment has been received and authorised. Should there be any issues with payment, such as a declined transaction, we will contact you to resolve the matter, and fulfilment of your order may be delayed as a result.
If you wish to amend or cancel your flower delivery order, kindly contact us as soon as possible. We generally require at least 24 hours' notice ahead of the scheduled delivery date to process cancellations or changes. This allows us time to avoid the cost and waste of prepared flowers and materials.
Orders that have already been prepared or dispatched cannot be cancelled or amended. If you are eligible for a cancellation, a full refund will be processed to your original method of payment. Please note that it may take several working days for the refund to appear in your account, depending on your financial provider.
We reserve the right to decline an amendment or cancellation request where insufficient notice has been provided or where your order is already out for delivery.
Fresh flowers are perishable, and as such, returns for non-faulty goods are not usually accepted. If you are not satisfied with the quality of the flowers delivered, please contact us within 24 hours of receipt with photographic evidence and your order number so that we can investigate and, where appropriate, offer a replacement or refund.
Refunds or replacements may be provided where goods are proven to be faulty, damaged on arrival, or not as described. Any issues raised after 24 hours from receipt of delivery may not be eligible for compensation, as flower conditions can be affected by handling and environment beyond our control.
As a customer of Florist Holland Park, you agree to:
Failure to do so may result in delays, failed deliveries, or loss of rights under these Terms.
Florist Holland Park endeavours to provide the highest quality products and services. However, except as expressly provided in these Terms, and to the extent permitted by law, we shall not be liable for losses arising from:
Our total liability for any claims relating to any order, whether in contract, tort, or otherwise, shall not exceed the value of the goods ordered.
Florist Holland Park is not liable for failure to perform any obligation under these Terms if such failure is caused by circumstances outside our reasonable control, such as war, strikes, natural disasters, pandemics, or disruptions in supply chain.
All content on our website—including but not limited to product images, descriptions, logos, and graphics—is the property of Florist Holland Park or its licensors. You may not reproduce, distribute, or use any content from our website without prior written consent.
We handle your personal information in accordance with applicable UK data protection laws. Your data will only be used for the processing and fulfilment of your order, customer service, and, if you have given explicit consent, for marketing communications. Please refer to our Privacy Policy for further details regarding how your data is collected and used.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Holland Park reserves the right to amend these Terms at any time without notice. The version published on our website at the time of placing an order will apply to that order. We encourage customers to check this page regularly for updates.
If any provision in these Terms is found to be invalid or unenforceable, this shall not affect the remaining provisions, which will remain in full force and effect. Failure by Florist Holland Park to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.
For questions regarding these Terms & Conditions, your order, or our online flower delivery service in Holland Park and the surrounding areas, please use our contact form or reach out via the communication methods provided on our website. We aim to address all queries promptly and courteously.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Holland Park and the neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holland Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holland Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
