At Florist Holland Park, we pride ourselves on delivering the finest quality flowers to our valued customers in Holland Park and nearby areas. Whether you are ordering for your home or business, your satisfaction is central to everything we do. We stand by our Fresh Flowers Guarantee and are committed to making things right should you have any concerns about a recent order.
All our arrangements are curated with care, ensuring that the flowers you receive are as fresh as possible. We guarantee that your flowers will arrive looking beautiful and vibrant, reflecting the expertise and love we put into every bouquet. If for any reason you are not satisfied with the freshness of the flowers received, please refer to our policies below for support and resolution.
We take every precaution to deliver your floral arrangements in perfect condition. However, if your order arrives damaged or does not meet our high standards, we ask that you notify us on the day of delivery, or as soon as possible within 24 hours. Please provide clear details about the damage and, if possible, a photo to help us resolve the matter efficiently. Your feedback ensures we can uphold our promise of excellence in every order we hand-deliver throughout Holland Park.
Florist Holland Park guarantees the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the care instructions included with your bouquet. If your flowers fail to last within this freshness window, please reach out with a description (and a photo, if you are able) so we can assess and remedy the situation. Our goal is for you to enjoy your blooms at their best for as long as possible.
If your flowers are damaged, wilted, or otherwise unsatisfactory upon arrival or within the guaranteed freshness period, we offer suitable solutions:
All claims must be made within 5 days of delivery to ensure we can verify and act effectively on your feedback. Our team will work quickly to process refunds or organize replacement arrangements in line with our service standards.
We value every customer and want your experience with Florist Holland Park to be exceptional. If you have any complaints or concerns regarding any aspect of your order or delivery, please contact our customer care team as soon as possible. Detailed feedback, along with order information and photos, helps us to review and address your complaint swiftly and fairly.
After receiving your complaint, one of our managers will investigate and respond promptly. Where justified, we will arrange a resolution in line with our policies above – be it a refund, replacement, or another mutually agreeable solution.
Florist Holland Park has built a reputation for trust and care, serving both households and local businesses throughout the community. We understand the importance of timely, fresh flower deliveries and reliable service, especially to our neighbours in the area. Your peace of mind is important to us, and our team is always dedicated to upholding the standards that make us your trusted florist in Holland Park.
Thank you for choosing Florist Holland Park. We are here to help ensure every bouquet brings joy, with service you can always rely on locally.
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